Privacy Policy

Effective date: October 28, 2026 · Last updated: October 28, 2026

This Privacy Policy explains how Truly Built Better LLC ("Truly Built Better," "we," "us") handles personal information in the appointment-scheduling system we develop and operate for Adler Remodeling (a California licensed contractor, CSLB License #1051596, adlerremodeling.com). The system is used to schedule, confirm, remind homeowners about, reschedule, and cancel accessory dwelling unit (ADU) consultations with Adler Remodeling.

1. Information we collect

When you book an ADU consultation with Adler Remodeling (by phone with an Adler Remodeling scheduling representative, or through a form we provide), we collect:

• Contact information: your name, mobile phone number, and email address.
• Property address: the address where the consultation will take place.
• Appointment details: the date and time you prefer or book, who will attend, the type of ADU project you are considering, scheduling notes, and the status of your appointment (booked, confirmed, rescheduled, canceled, completed).
• Consultation-planning answers you choose to provide: general household and property questions used to prepare for the consultation. Any financial answers are stored encrypted, are restricted to authorized Adler Remodeling staff, and are never sent by text message or email.
• SMS consent records: whether you agreed to receive appointment text messages, when and how you agreed (for example, verbally on a booking call or on our opt-in form), the version of the consent wording shown or read to you, and any opt-out (STOP) request.
• Message records: the appointment texts and emails we send you, your replies, and delivery status.
• Basic technical information: when you visit our web pages, our hosting provider may process standard request data such as IP address, browser type, and time of request, for security and to operate the site. We do not use advertising cookies or sell this data.

2. How we use your information

We use your information only to schedule, confirm, remind you about, reschedule, and cancel your Adler Remodeling ADU consultation, to respond to your replies and questions about that appointment, to prepare Adler Remodeling for the consultation, to keep records of your consent and opt-out choices, and to keep the system secure and working. We do not use your information for advertising, and we do not send marketing or promotional text messages.

3. Text messages (SMS)

If you agree to receive text messages, we use your mobile number only to send appointment confirmations, reminders, and replies to your reschedule or cancellation requests. Messages are sent by "Truly Built Better, the scheduling system for Adler Remodeling." Message frequency varies. Msg & data rates may apply. Reply STOP to opt out at any time, HELP for help, or CANCEL APPT to cancel an appointment. See our SMS Program & Consent page and Terms.

We do not sell, rent, or share mobile phone numbers, SMS opt-in data, or consent with any third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except the service providers listed below that help us deliver the messaging service.

4. Who we share information with

We do not sell or "share" (as defined in California law, meaning for cross-context behavioral advertising) your personal information. We disclose information only as follows:

• Adler Remodeling, the contractor you are booking with, and its authorized staff, so they can hold and prepare for your consultation.
• Service providers that process information on our behalf, only to deliver the service and under their own security and confidentiality terms:
  • Twilio – sending and receiving text messages;
  • Google – email and appointment calendar;
  • Supabase – secure database and application backend;
  • Cloudflare – website hosting and security.
• Legal reasons: when required by law, subpoena, or court order, or to protect the rights, safety, or security of you, us, Adler Remodeling, or others.

5. How long we keep information

• Booking and contact information is kept only as long as needed to provide the scheduling service and for Adler Remodeling's ordinary business records. For canceled or no-show appointments that are not rebooked, contact details are minimized after about 90 days.
• Encrypted consultation-planning (financial) answers are deleted about 90 days after the appointment date (about 180 days if you sign a contract with Adler Remodeling).
• Text and email message records are kept for up to 2 years.
• SMS consent and opt-out records are kept for 5 years after the last message, so we can prove consent and honor opt-outs.

Deletion runs automatically. We may keep information longer if the law requires it.

6. How we protect information

All connections to our website and service providers use encryption in transit (HTTPS/TLS). The database uses access controls so each staff member can see only what their role requires; scheduling representatives cannot view financial answers. Financial answers are additionally encrypted within the application. Access requires individual sign-in with one-time codes, and access is logged. No method of transmission or storage is 100% secure, but we work to protect your information and will notify you if required by law.

7. Your California privacy rights

If you are a California resident, then to the extent the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA), applies, you have the right to:

• Know and access the categories and specific pieces of personal information we collect, the sources, the purposes, and the categories of recipients;
• Delete personal information we collected from you, subject to legal exceptions;
• Correct inaccurate personal information;
• Opt out of sale or sharing – we do not sell or share personal information, so there is nothing to opt out of;
• Limit use of sensitive personal information – we use it only to provide the service you requested;
• Non-discrimination – we will not treat you differently for exercising these rights.

To make a request, email adu.worksdesign@gmail.com with the subject "Privacy Request." We will verify your request by matching the name, phone number, or email on your booking, and we will respond within the time required by law (generally 45 days). You may use an authorized agent; we may ask for proof of the agent's authority. You can also stop text messages at any time by replying STOP.

Do Not Track: our pages do not use cross-site tracking, so we do not change behavior in response to browser Do Not Track signals.

8. Children

This service is intended for adult homeowners. We do not knowingly collect personal information from anyone under 18.

9. Changes to this policy

We may update this policy. We will post the updated version on this page with a new "Last updated" date. If we make a material change to how SMS consent data is used, we will ask for your consent again.

10. Contact us

Truly Built Better LLC
21126 Chatsworth St, Chatsworth, CA 91311
Email: adu.worksdesign@gmail.com