SMS Program & Consent
What this program is
Truly Built Better LLC operates the appointment-scheduling system for Adler Remodeling, a California licensed contractor (CSLB License #1051596). Homeowners who book an ADU (accessory dwelling unit) consultation with Adler Remodeling can choose to receive text messages about that appointment. Every message identifies the sender as "Truly Built Better, the scheduling system for Adler Remodeling."
Messages are limited to:
- Appointment confirmations after you book;
- Reminders before your appointment (usually about 24 hours and about 3 hours before);
- Replies to your reschedule or cancellation requests, and answers to your questions about the appointment.
We do not send marketing or promotional texts, and we never ask for financial information by text.
Key terms
- Message frequency varies based on your appointment and your replies (typically a few messages per appointment).
- Msg & data rates may apply.
- Reply STOP to opt out at any time. You will get one message confirming the opt-out and no further texts.
- Reply HELP for help, or email adu.worksdesign@gmail.com.
- Reply CANCEL APPT to cancel an appointment. Please note: a message that says only CANCEL or STOP is treated as an opt-out from all texts, not an appointment cancellation.
- You can also reply C to confirm or R to reschedule.
- Consent is not a condition of purchase. You can book and attend a consultation without agreeing to texts; we will use email or phone instead.
- Carriers are not liable for delayed or undelivered messages.
- See our Privacy Policy and Terms. Mobile numbers and SMS opt-in data and consent are never shared with third parties or affiliates for marketing or promotional purposes.
How homeowners opt in
Text messages are sent only after the homeowner agrees. There are two ways to agree:
1. On the homeowner opt-in form
The homeowner-facing form shows the mobile number on file and the checkbox below. The box is unchecked by default and optional. Texts are enabled only if the homeowner checks it and submits the form.
2. On a booking call with a scheduling representative
When a homeowner books by phone, the Adler Remodeling scheduling representative (opener) reads this script:
"Can Truly Built Better, the scheduling system for Adler Remodeling, text you appointment confirmations and reminders at this number? Message frequency varies. Message and data rates may apply. You can reply STOP to opt out or HELP for help at any time. Saying yes is not required to book."
The representative's booking form has a required text-message consent question with no answer selected by default: "Homeowner said YES," "Homeowner said NO," or "Send the homeowner the opt-in form instead." The representative records consent only after the homeowner clearly agrees. If the homeowner says no, or is unsure, no texts are sent. The system stores the time, method, and script version of each consent.
Example messages
Truly Built Better, the scheduling system for Adler Remodeling: Your ADU consultation is booked for Tue, Nov 3 at 10:00 AM. Reply C to confirm, R to reschedule, or CANCEL APPT to cancel. Msg & data rates may apply. Reply STOP to opt out, HELP for help.
Truly Built Better, the scheduling system for Adler Remodeling: Reminder, your ADU consultation is tomorrow, Nov 3 at 10:00 AM. Reply C to confirm or R to reschedule. Reply STOP to opt out.
Contact
Questions about these texts: adu.worksdesign@gmail.com, or reply HELP to any message.